Refund and Return Policy

Effective Date: January 1, 2026

Thank you for choosing Douglas Photography as your trusted provider of school and sports photography. We want you to be completely satisfied with your purchase. Please read the policy carefully to understand the terms and conditions for refunds, returns, and exchanges.

 

Return/Exchange/Refund Timeline

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 90 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

 

Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all packaging (if applicable).

 

Refund Options

For all refunds or exchanges, the items must be returned to our studio or shipped to us at your own expense. We offer the following options:

• Replacement/Exchange: We’ll offer to replace the item with a different size, color, or a better-quality item as per your preference, wherever possible.
• Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund. We’ll return the cost of the item to the original payment method used for the purchase.
• Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned. We’ll return the cost of the item to the original payment method used for the purchase.
• Gift Card: We can issue a gift card with the refund amount for you to use in future purchases.

 

Items Eligible for Refund/Return/Exchange

• Damaged or Faulty Items: Any damaged items will be replaced at no charge.
• Wrong Items: If you received the wrong items, we will provide you with the correct items at no charge. You will not be required to return the incorrect items.
• Customer Satisfaction: We offer a 100% satisfaction guarantee; we provide a full refund for any non-digital products that do not meet your expectations upon returning products to our studio.

While we strive to accommodate such requests, please note that not all products are eligible for exchange, refund, or return. The following products are generally not eligible for the same:

• Digital Downloads

If you have any questions about our refund and return policy, please don’t hesitate to contact us. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing Douglas Photography!

616-874-9101 – 7620 Myers Lake Ave NE, Rockford, MI 49341

Douglasphotography.co

Last Updated: January 2026